Serene Central Hotel

When I'm rating, I try to give an honest review. I also own properties on booking.com and have an idea of how it works. Here's how it experience went. I booked last minute (same day booking), and received all the necessary information to find the accommodation. The hotel has an evevato, very convenient. Breakfast was excellent. They advertised activities and tours to me. A lot of other hotels do this and it's quite uncomfortable. They also suggested a taxi. I don't like when the hotels and pushing taxis and activities, because it's actually more expensive than booking directly. This isn't a bad thing if you don't want to plan things for yourself, since they'll basically be planning and arranging everything for you. However, just remember, booking directly will be cheaper than booking through the hotel. The hotel has to make their commission also so it's reasonable. Rooms were very very very clean, it's better than booking a very expensive hotel. Everything was like the picture and it leaves you feeling like you're royalty there. Definitely one of the best in Hanoi Old Quarter I'd stay here again when I return.

We liked everything about the Hotel. The location was great, the room spacious with comfortable beds, the shower was the best on our trip so far, and most notably: the service was exceptionally good. From our arrival, we were supported by the staff. They helped us to book tours, organised transport to our next destination and made us feel very comfortable throughout our stay.

The hotel staff, especially Eden, were super helpful and quite thoughtful. Even though we did not have a ready itinerary, Eden shared his insights on the best places to go and the best timing/day to go there. He even booked it for us so it was one less thing to worry about. That made everything go smoothly. Our trip was memorable and fun. There were a couple of hiccups in the room we stayed in but their prompt action made everything well and good.

The hotel was an excellent small boutique style hotel which was excellent for solo traveller. The breakfast was good with reasonable selections available. The room was a great size for myself and had a small balcony too for fresh air. The staff were the star of the hotel and the best I have experienced among all the hotels I have stayed at on my travels. The manager Emily was exceptional with the greeting and ensured all guests including myself were well looked after and were great with informing us about the attractions, best time to go etc. Aidan was also great and very attentive to the guest and myself with her dedication to make time for that person which always go a long way. Also finally, the receptionist Rosi was definitely the best one I have ever meet. She was also great, so friendly, helpful, welcoming and gave me the best ever farewell from a hotel stay. All staff were very hardworking overall to give the best for the hotel and guests. Thank you all so much Cam on ban rat nhieu :)

We had a wonderful stay at this hotel in Hanoi! A very special thank you to Suzy at the reception – she was absolutely delightful, incredibly friendly, and gave us fantastic recommendations for restaurants that turned out to be some of the best meals we had in Vietnam. She really made us feel welcome and taken care of. The hotel itself was very comfortable, the breakfast was complete and delicious, and the location is perfect for exploring the city. We were also so grateful that we could leave our luggage until late and even take a shower before heading to the airport – such a thoughtful detail that made our trip so much easier. We truly appreciate everything. Highly recommended!